Last updated: April 2020
Data protection
Severn Trent Water (“STW”) is a “Controller” of the personal data (data about you) processed and needs to make sure personal data is used in a way which meets data protection laws (including the General Data Protection Regulation 2016/679 (“GDPR”) and Data Protection Act 2018 (“DPA”). STW will collect, use and store all personal data in line with its Customer Promise which can be found here.
STW will collect information about website users (First name, school name, school year, IP address) from which the user can be identified, to confirm their participation in the awareness training and to collect their commitment.
STW will collect, use and store your personal data only for the management and administration of the awareness education and commitments and will rely on the lawful basis of legitimate interest to provide education to primary school children about its water and waste water services.
Personal data will be stored to allow regulatory reporting and then retained for a period of 7 years.
If a user wishes to exercise their rights in respect of their personal data being held in connection with the awareness education which are set out in our Customer Promise found here they should contact Severn Trent’s Data Protection Officer by emailing dataprotection@severntrent.co.uk or STW customer team by phoning 03457 500 500.
You can also complain to the ICO if you are unhappy with how we have used your data.
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Controller Details
Severn Trent Water Ltd
Severn Trent Centre
2 St Johns Street
Coventry
CV1 2LZ